Babcock offers unrivalled experience in operating, improving and
maintaining complex baggage systems. Our in-depth knowledge of the
complete baggage process, combined with our technical knowledge of
baggage systems, makes us uniquely qualified to provide full asset
and process management for our clients.
Our technical expertise is second to none, allowing us to fully
maximise the performance of all aspects of a system installation,
backed up by a comprehensive range of support services to improve
efficiency across the board.
We strive to deliver a consistently excellent passenger service
and are proud of our proven track record in ensuring that every
passenger arrives with their bag, every time.
A brief overview of our service is provided below. Please do not
hesitate to contact us to discuss your requirements in more
detail.
Core service features:
- 24/7 technical system support
- Routine Maintenance
- On-line software support
- On-site engineering technical support
- Maintenance management services
- System operations management
- Full asset and facilities management
- Service support packages are configured to meet an individual
client's needs and reflect the level of intervention that is
required to ensure the service level requirements of the customer
are met
- Service levels are agreed with the emphasis on baggage rather
than systems, and the performance indicators and subsequent
improvement drivers ensure that the focus is on the passenger
service
Key customers:
Babcock operates and maintains baggage-handling systems at some
of the world's busiest airport terminals.